If you want to cancel your order please email email@example.com as soon as possible. If we already shipped your watch we can't cancel your order and you have to send the watch back to us. You will need to pay for the shipping costs yourself and we will charge +/- 8 USD for the shipping costs we paid to ship the watch to you.
1. At LustyLion we know for a fact that you will be thrilled with your new watch. In the rare event that you are unsatisfied with your watch or if there were any shipping damages you can get a unconditional no questions asked full refund within 14 days after receiving your watch, we will cover the shipping costs if the problem is caused by us. Just send an email to firstname.lastname@example.org and we will respond to your inquiry within 24 hours.
2. If an issue occurs with the movement of your watch we will replace your watch by a brand new watch. This is a 12 month warranty. We will cover the shipping costs if the problem is caused by us.
3. Before returning your watch to us, please send us an email and make sure to return the watch in the original condition.
Your new watch is an exquisite piece of engineering which has been handmade and carefully tested by our LustyLion Watches engineering experts.
Therefore LustyLion grants a FULL 12 months guarantee on the movement of your new watch.
If an issue occurs during shipment or within the first 14 days after receiving your watch you are eligible for a full refund.
You will have to address the issue within the first 14 days after receiving your watch. If the issue occurs after the first 24hours have passed but within a 3 month time period, we are able to replace the watch by a new identical one.
Returns are only accepted for watches purchased directly here at the LustyLion webshop. The returned watch should be returned in its original and undamaged packaging. We will cover the shipping costs if the problem is caused by us within the first 14 days.
Once we received your package at our warehouse we will inspect the item.
It must be unused and still in "new" condition so we can sell the item again.
If your return is approved we will refund your order and it will take 3-5 business days before you receive your money. If you refund the product without a valid reason (for example a broken watch or wrong delivery), we will charge +/- 8 USD shipping costs for the shipping from our warehouse to your address.
Yes, we can change the address ONLY if the items aren't shipped yet. You have 24 hours to contact our support team to change the address after ordering your item. If not, we can not do anything and we will not refund your money.